Sundaram Infotech’s Quality Assurance Services involve methods for constant improvement throughout the entire implementation process in order to reach actionable and effective results. The quality management system, through its triple arms of people, process and projects, ensures delivery excellence that is judged and reviewed on the parameters of innovation and learning by the senior management.

Sundaram Infotech’s Quality Assurance Group

It is our commitment towards excellence that drives Sundaram Infotech’s Quality Assurance Group to ensure maximum customer satisfaction. Our well qualified QA consultants are armed with a wealth of experience in different processes, including software management, software engineering, software support functions, software measurement programs and others, and are experts in handling change management issues. It’s no wonder our delivery excellence process includes a rigorous flow that ensures only the best for our customers. Our delivery excellence process includes:

• Process & Program Management
  • Process management
  • Monitoring overall status of projects
• Delivery Effectiveness
  • Monitoring effective delivery of project deliverables on a weekly basis
• Customer Satisfaction
  • Customer satisfaction levels are gauged on a half-yearly basis with execution of improvement actions identified and reviewed
• Project Trend Analysis
  • Forecast of projects based on study of existing trend behavior
• MIS Reporting
  • Reports to senior management on projects at regular intervals
• Factual Analysis & Approach to Decision Making
  • Analysis of key project performance measures and action plans for improvement
• Organization Process Focus
  • Process focus group for Software Process Improvement (SPI)
• Project Evaluation
  • Evaluation of overall capability and performance of projects

Sundaram Infotech’s Quality Analysis Core practice involves:

• Process management program
• Quality audits – ISO 9001,CMMI Dev-1.2
• Measurement program, implementation and analysis
• Training on quality system & quality tools
• Formulation of defect prevention models
• Project quality facilitation
• Process improvements and program implementation

Key Factors that ensure Sundaram Infotech’s success in managing quality:

• Processes in place
• Commitment from senior management
• “Bring about change” concept
• Involvement of teams
• Formation of strategy groups
• Continuous process improvements
• Right measurement objectives
• Perpetual project facilitation