Sundaram Business Services – Process Transition

GET IN TOUCH

FAST FACTS

	Send us an email
	Request proposal
	Post your resume

REAL TRANSITIONS


	146 processes successfully transitioned in 5 years

	Processes transitioned for over 15 clients in 4 continents

	Each transition uniquely customised per client's requirements

	Cross disciplinary transition teams to address IT, Knowledge Transfer and Risk issues

	Stages escalations with multiple go/no-go checkpoints

	"It has been a year of big transition for us - talking and ideas are fine, but doing it is different. When you stand back and look at it, it has been a very smooth transition. The initial planning was important, and the now the whole process has been perfected and is working the way we want it to." Partner, London accounting firm

SBS effectively manages the client process transition with its proprietary REAL Transitions toolkit which has evolved from our practical “hands-on” approach to process migration. We have migrated 146 processes for our clients, and understand that processes in the real-world are often far more complicated than they look at first glance

Our approach to process transition has three important features:

Customized: No two situations are identical, and we provide a “staged” transition process with multiple go/no-go points - we will escalate only after we are 100% comfortable with the delivery.

Real-world: Our approach is proven and tested, and is an informed one based on our decades of experience with “real-world” processes. We understand processes are not perfectly documented or designed, and we work with what is available. This includes a practical approach to communication during the transition process, from daily chats, emails and queries to more structured “process reviews” that help surface and resolve issues quickly.

Rigorous: Our tool-kit addresses the full range of transition issues including IT, connectivity, human resources, skills, training, risk assessment, regulatory compliance, and communication between the on-shore and off-shore teams. Our team has extensive experience in making IT systems work securely across remote locations.